The Rug Collective Reviews

The Rug Collective™ offers a variety of rugs for bedrooms and living rooms. The rugs are machine washable and are described as practical and elegant. The prices for the best-selling rugs on the website start from $99.79. There are also premium rugs available from $199.00. The Rug Collective™ often offers discounts, making their rugs an affordable choice for many customers. Please note that prices may vary based on the specific design, size, and collection of the rug. It's always a good idea to check the website for the most current prices and available discounts.

The return policy of "The Rug Collective" allows customers to return items within 30 days from the date of receipt. Customers are responsible for paying only the shipping costs. To request a return, customers need to log in to their account, select the items they want to return, and provide a reason for the return. If the return request is approved and requires shipping, customers receive an email with shipping instructions and a return shipping label. After the product is returned, customers receive a refund. However, all parts of the product must be included, or the return may not be accepted. The status of the return request will be confirmed within 1-2 business days. If the request is denied, an explanation will be provided via email.

In terms of the shipping policy, shipping takes approximately 5-7 business days from dispatch. Shipping to the US is free, with the exception of orders over $1000. For shipping to Canada, the cost is calculated at the checkout. Customers receive a notification and tracking details via email once the order is processed and shipped. At this stage, shipping is only available to the United States and Canada.

For warranty claims, The Rug Collective offers a warranty period of one year from the date of delivery. This warranty covers any material or manufacturing fault or defect which would prevent the rugs from giving satisfactory service. If a manufacturing defect is identified upon receiving the rug or develops during the warranty period, The Rug Collective will refund, replace, or give credit for the damaged rug, at its sole discretion, without charge. To file a warranty claim, customers need to contact them at returns@therugcollective.com with the original receipt, photos, and details of the fault. This warranty does not apply to final sale items.

Please note that these policies are subject to change and it's always a good idea to check the latest information on their official website.

The Rug Collective is a company that specializes in machine washable rugs. The idea for the company was born in 2015, with the team pondering on how to innovate the area rug industry by incorporating style, texture, and practicality. With over 50 years of combined experience in the rug industry, they launched a range of wipe-clean, machine washable rugs in 2018. These rugs were designed with the aim of keeping homes both stylish and clean, reducing waste, and making life easier for families. The rugs are made for living rooms, not showrooms, and are designed to withstand the wear and tear that area rugs typically endure. They feature a "nanoWipe" coating that ensures no liquids are absorbed into the rug, making spills easy to wipe off. When the rug needs cleaning, it can simply be thrown in the washer. The Rug Collective's clients include people from all walks of life, from busy mothers to young couples to interior stylists. The designs draw inspiration from traditional oriental rugs to modern abstract designs to tribal inspired designs and colors. The goal is to not only elevate your space but also make life much easier and give you time to focus on the things that really matter. The Rug Collective introduced the first ever machine washable rugs into Australia. The rugs are also treated with a Fur-riendly™ treatment that provides natural allergen control, contributing to a happier and healthier home environment. The Rug Collective is proud to have been able to improve the lives of its customers and give them time to do the things that really matter.